Director of Auxiliary Services

Director of Auxiliary Services

Institution: Christopher Newport University (CNU)

Posting Number: AP427P |
Vacancies: 1 |
Posting Date: 10/01/2025 |
Review Begin Date: 10/21/2025

Position Type: Full Time, Exempt, Campus Security Authority

Telework Eligibility: No

• Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation.
• Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities.
• Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University’s Strategic Compass.
• Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University’s mission and The Strategic Compass.
• Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services.
• Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services.
• Serve as the University’s Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals.
• Support the development of contracts, vendor relationships, and service-level agreements across for Parking Services. Serves as contract administrator for contractual partner(s), as assigned.
• Partner with campus stakeholders to enhance the student and visitor experience through innovative services and technology especially in Parking Services. Facilitates communication to the Campus Community on matters pertaining to Parking Services and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors.
• Works closely with other campus constituents in managing/coordinating parking support for a wide variety of special University events, including but not limited to Athletics events, Ferguson Center for the Arts events, Admission events, etc. Closely monitors University events calendars and maintains a related centralized calendar of events for which Parking Services support is necessary. Ensures that appropriate staff and/or contractor personnel are scheduled accordingly to provide the necessary support.
• Develop and manage the annual parking budget, ensuring compliance, efficiency, and fiscal sustainability.
• Oversee the issuance of permits, citation management, and customer service functions related to parking.
• Analyze parking utilization, anticipate future needs, and implement strategies to optimize available resources.
• Collaborate with University Police, Facilities, and Student Affairs to ensure safe, accessible, and well-managed and maintained parking and transportation systems.
• Lead and supervise staff, fostering a culture of accountability, teamwork, and service.
• Prepares, and/or reviews and analyzes reports pertaining to the financial and operating performance, including but not limited to, revenues and expenses.
• Provides management, training, and supervision of assigned personnel. Works to assure accuracy in all cash handling and record keeping within assigned areas of responsibility.
• Provides development, support, and monitoring of…