Associate Team Leader

Overview

Associate Team Leader — support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Start with a flexible part-time schedule in late fall, ramp up for the busy tax season, and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that reflects the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

We are committed to building a Connected Culture—where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team.

You will be immersed in an exceptional work environment recognized on Best Companies lists, and you will be surrounded by colleagues dedicated to helping each other grow and support one another.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Retail

Location:

Norfolk, VA — Salary: $42,629.00-$46,891.00