Regional Sales Support Manager

Overview

The Regional Sales Support Manager is a factory-based position with overall responsibility of supporting the sales function of Liebherr sales personnel or local dealers in their region of responsibility.

• Provide support documentation, calculations, and technical data.
• Clarify/explain technical details as required.
• Coordinate and follow up with factory in-house departments as required.
• Collect and distribute mining equipment key performance data.
• Provide mining equipment availability / slots.
• Raise intercompany (LIAS) quotations as required.
• When required, raise and follow up detailed delivery planning.
• Ensure that purchase orders (LIAS) are correct in terms of agreed specification, pricing, delivery and other terms if applicable.
• Provide Life Cycle and O&O cost calculation.
• Clearly communicate (on factory level) and follow up promised/guaranteed delivery dates and take initiative in case of delays.
• Clarify specific customer requirements and understand the different phases of the sales cycle to show value in Liebherr’s offerings to customers.
• Provide factory visits to end customers as requested by LH Affiliate / and/or dealers including presentations.
• Keeps informed about market conditions, competitive information, and political factors that may impact the goals of the organization.
• Ensure that product specification is in accordance with the application.
• Provide all necessary data to Sales Admin for invoicing purpose.
• Make sure that LIAS offers will be established by affiliate.
• Ensure that projects, accounts, opportunities, contacts, activities are captured in CRM.
• Identifies, develops, and coordinates effective business relationships with affiliates.
• Represents our company at trade association meetings and/or industry events to promote products in their region of responsibility.
• Demonstrates cost consciousness.
• Understands how individual and department goals align with the company’s strategic objectives.
• Promotes a safe work environment by ensuring that everyone follows established safety procedures.
• Demonstrates integrity in dealings with people and issues.

• Education and Experience:
  
  A combination of education and experience equivalent to a degree in a related technical area (e.g., Mechanical Engineering or Mining Engineering) or a degree in Business Administration; 1 year of experience in the mining equipment industry; experience in a Sales and/or Sales Support role in the mining equipment industry preferred.
• Ability to use Microsoft Office software.
• Knowledge of project management principles.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, schematics, part drawings, assembly drawings, component / system specifications and governmental regulations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Proven ability to develop and foster a team environment.
• Possesses excellent leadership and organizational skills.
• Demonstrated ability to multi-task and appropriately prioritize in a high-pressure environment.
• Demonstrated ability in establishing a collaborative environment with internal and external customers to attain/maintain world-class customer service.
• Ability to listen to all points of view and negotiate with internal and external customers.
• Travel to customer or supplier sites internationally up to 40% of the time.
• Ability to obtain and maintain a valid driver’s license and passport.
• Ability to obtain and maintain Mine Safety & Health Administration (MSHA) certification.

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary. Referral Bonus:
Tier II

Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
Newport News, VA 23607
United States (US)

Jose Matrille

• Entry level

• Full-time

• Sales and Business Development

• Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Liebherr USA by 2x

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