Family Coach

Job Title: Whole Family Coach

Department:Whole Family Approach

Reports To: Director of Innovation and Transformation

FLSA Status: Exempt

Salary Scale: $36,484 - $45,151

This position is designated as essential and will be required to report to the office during inclement weather. The Whole Family Coach will be issued a mobile device to manage day, evening, and weekend programming at various agency sites and access to an agency vehicle. This position will also be responsible for attending early morning, evening, and weekend events as assigned.

Performs social work, mobility case management and employment services for clients served by HRCAP. Employee is responsible for assisting clients in achieving self-sufficiency, determining eligibility for assistance through various Service Provider Network programs and by the local Human Services Departments such as financial assistance, childcare assistance, and other programs. Work involves performing case management, counseling, assessing client needs, coordinating provision of needed services, and maintaining case records.

• Manages intense caseload and coordinates internal and external services for assigned families. Assist clients in achieving self-sufficiency; assess needs of households and determines appropriate supportive services; meets with clients regularly, assigns clients to activities aligned with individual and household development plans.
• Determines eligibility for assistance and benefit levels using Empow
  
  OR Client Management System.
• Establishes and monitors individual and household development plan goals through information and assessment of client background.
• Explains nature of temporary assistance benefit programs and determines reason and need for assistance.
• Explains client responsibilities, rights and program availability.
• Evaluates employability status of clients and explores potential Workforce Development Programs.
• Processes intake applications for necessary community resources and diversion.
• Refers clients to Human Services as the result of overall assessment of situation as needed.
• Coordinates and participates in out of office visits with family members and other professionals.
• Prepares referrals for families requiring assistance; collaborates with Service Provider Network and other agencies or professionals as needed.
• Maintains current listing community resources.
• Create, monitor and track household development plans.
• Prepares and maintains confidential case records and files; documents all interactions with clients by entering data into Empow
  
  OR Client Management System.
• Prepares and completes various forms, reports, correspondence, case records, client activity reports, service plans, assessment instruments, needs assessments, purchase orders, invoices, applications, funding reports, charts, or other documents.
• Receives and completes various forms, reports, correspondence, case records, client activity reports, service plans, assessment instruments, needs assessments, purchase orders, invoices, applications, funding reports, charts, or other documents.
• Operates several technology tools (desktop, laptop, tablet, cellphone, hotspot, etc.) to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections.
• Utilize MS Office, Empow
  
  OR Client Management System, e‑mail, internet, other computer programs; performs basic maintenance of computer system and office equipment, such as replacing paper, ink, or toner.
• Communicates with supervisor, employees, other departments, clients, family members, companion aides, Newport News Human Services, government agencies, counselors, medical providers, law enforcement personnel, court personnel, attorneys, schools, Service Provider Network, professional colleagues, the public, and other individuals as needed to coordinate activities, review status of household plans, exchange information, or resolve problems.
• Maintains confidentiality of department issues and documentation.
• Operates a motor vehicle to conduct work activities.
• Performs general/clerical tasks, which may include answering telephone calls, entering data into…