Facilities Porter

Permanent
Salary Range £24,519.00 -£26,971.00
South East Hub
23:59 on 11 August 2026

Join Our Facilities Team as a Porter – Be Part of Something Bigger!

At Welsh Water, we believe every role plays a vital part in creating a safe, welcoming, and efficient workplace. We’re looking for a Porter / Facilities Operative who enjoys variety, teamwork, and making a real difference every day.

This is more than just moving parcels – it’s about supporting people, creating comfortable spaces, and ensuring our offices run smoothly. You’ll work closely with our facilities Management team, helping colleagues across the business and contributing to a positive, safe environment.

• Delivering mail and parcels with care and accuracy.
• Helping set up meeting rooms so teams can collaborate effectively.
• Supporting office moves and furniture arrangements – making spaces work for people.
• Carrying out health and safety checks to keep everyone safe.
• Assisting with fire evacuations and seasonal plans like Winter Management.
• Performing light maintenance tasks and repairs – no two days are the same!

• Acting as a key front-of-house contact, providing a welcoming and professional service to colleagues, customers and visitors.
• Managing visitor arrivals, reception services and telephone enquiries.
• Supporting the smooth day-to-day delivery of Facilities Services across Welsh Water sites.
• Building strong relationships with Facilities Management service providers to support effective service delivery.
• Assisting with Health & Safety activities, including fire procedures, evacuations, site inspections, first aid and security arrangements.
• Coordinating meeting room bookings and hospitality requirements across Facilities-managed sites.
• Handling incoming and outgoing post, parcels, courier services and special deliveries.
• Supporting the Facilities Manager with office inspections,  administration, Facilities Helpdesk activities and other Facilities-related duties.

• Team spirit:
  You’ll be part of a supportive, friendly team that values collaboration.
• Variety:
  From helping with events to ensuring our spaces look great, every day brings something new.
• Impact:
  Your work helps colleagues feel safe, comfortable, and ready to do their best.
• Training and development:
  We’ll provide guidance and opportunities to learn new skills.

• Certification (or equivalent demonstrable skill) in basic IT systems, with good knowledge of and experience of using Microsoft Excel, Word, Outlook and PowerPoint.
• Full UK driving licence.

• Experience of undertaking similar roles or responsibilities to that of a Portering position, such as working in deliveries, postal services, facilities support, property maintenance, building maintenance, or general repair, painting, and decorating roles.
• Experience in general repairs and building fabric - previous building trade background or general property maintenance / repairs experience.
• Experience in dealing with members of the public – previously having worked in a front of house role on Reception OR in a customer facing role.
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public over the phone.
• Some knowledge or experience of Health and Safety Legislation.

• Enthusiastic about putting our customers first every day.
• Achievement Motivation
  - Commitment to delivering a high level of service and continually improving relationships, outputs and processes.
• Communication skills – Communicate effectively with customers and members of the public.
• The drive and ability to exchange appropriate information with relevant people at the right time. To be as open as confidentiality allows.

The shift pattern for this role is Monday
- Friday 10.00am - 18.00.

Interviews to take place on 19 August 2026 in-person.

For an informal discussion about this role, please contact:

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards…