Business Support Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 08/10/2026

Community & Social

City Newport

Province Newport (Casnewydd GB-CNW)

Postal Code NP10

3 Months Contract with a Local Authority

Job Purpose

As a Business Support Officer , you will provide administrative, financial and operational support to Waste Management and Street Cleansing services, helping managers and supervisors ensure the efficient delivery of frontline services.

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

• Previous Business Support, Administration or Office Support experience.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience with in Waste Management, Street Cleansing or Local Government is desirable.

• We work on bi-weekly payment schedule.