Operations Manager

A hands-on operational leadership role at the heart of Alacrity - supporting entrepreneurs, delivering venture programmes and helping turn ambitious ideas into scalable businesses.

Organisation: Alacrity Foundation

Contract: Full-time, permanent

Working environment: Primarily office-based, with flexibility where appropriate

Alacrity Foundation is a not-for-profit organisation dedicated to developing entrepreneurs, creating technology businesses and supporting ambitious founders to build companies with the potential to scale.

Our environment is very different from a traditional corporate workplace. We work with entrepreneurs, start‑ups, investors, mentors, universities, public‑sector partners and some of Wales' most exciting businesses. Things move quickly. New opportunities appear constantly. Priorities evolve. Ideas turn into projects and projects turn into businesses. We're now looking for an exceptional Operations Manager to help make all of that happen.

The Operations Manager will sit at the heart of Alacrity and take responsibility for ensuring the organisation, its programmes and its day‑to‑day operations run brilliantly. This is a hands‑on role for someone who loves making things happen. You'll work closely with the CEO and wider team, helping translate ideas and strategy into action while ensuring programmes, founders, events, reporting,

systems and operational priorities remain organised and on track.

Crucially, you need to understand the world of business start‑ups and entrepreneurship
. You'll be working directly with founders who are building businesses from the ground up, so you'll need to understand the challenges of early‑stage companies, from validating an idea and developing a product through to customers, funding, investment and growth.

No two weeks at Alacrity are quite the same. You'll need to be comfortable working in an environment that is ambitious, fast‑moving, collaborative and fun.

• Manage the day‑to‑day operational delivery of Alacrity's start‑up and entrepreneurship programmes.
• Ensure founders and teams have clear objectives, milestones and deadlines.
• Track the progress of businesses through programme stages.
• Coordinate workshops, mentoring sessions, investor preparation and founder activities.
• Identify where founders or teams are falling behind and help put actions in place.
• Ensure programme documentation, reporting and records are accurate and up to date.
• Help create an outstanding experience for every entrepreneur who comes through Alacrity.

• Work confidently with entrepreneurs at different stages of their journey
• Understand the fundamentals of business models, product‑market fit, customer acquisition, revenue, cash flow, investment and scaling.
• Help founders stay focused on commercial priorities and agreed actions.
• Coordinate access to mentors, specialists, investors and ecosystem partners.
• Support businesses as they prepare for pitches, investment and growth.

• Take ownership of the smooth day‑to‑day running of Alacrity.
• Develop and improve internal processes and systems.
• Coordinate team priorities and ensure actions are followed through.
• Maintain operational calendars, programme schedules and key deadlines.
• Support budgeting, purchasing, suppliers and operational expenditure.
• Maintain appropriate policies, procedures and operational documentation.
• Look for opportunities to make Alacrity more efficient and effective.

• Coordinate founder workshops and training, investor events and pitch days, networking events, partner meetings, mentor and speaker programmes, and visits from investors, businesses and stakeholders.
• Ensure every event and interaction is…