Item Setup ASP

Provides operational support for Kroger stores, merchandising teams, and eCommerce by ensuring accurate item setup and maintenance across multiple systems to support product orderability and salability. Partners with cross-functional teams to identify, troubleshoot, and resolve item-related issues in a timely manner, minimizing customer impact and ensuring business continuity. Supports both Kroger and PL Marketing item setup teams through issue triage, root cause analysis, and resolution.

This hybrid position will be required to work at the PLM Corporate office at least two full days per week based on your team's schedule

• Investigate, troubleshoot, and resolve item-related issues affecting stores, eCommerce operations, merchandising teams, and customers.
• Perform issue triage and root cause analysis to identify systemic problems, implement corrective actions, and prevent recurring item setup and maintenance issues.
• Prioritize and resolve item issues within established service levels to minimize customer impact
• Gain expertise in the Kroger systems directly related to item setup and ensure proper steps are taken so products can be ordered and sold; stay current on those systems and changes that impact item availability and salability (including but not limited to Venus, PID, IME, RDIC, DSD Host, SATH, RMS)
• Provide training and onboarding for new team members with continued focus around process improvement.
• Professionally represent P.L. Marketing while working with Kroger associates and partners.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• 4-year degree or equivalent combination of education and experience
• Proficient Microsoft Office applications including Outlook, Excel and Power Point
• Capacity to learn multiple computer systems and web-based applications
• Experience functioning in a corporate office environment
• Proficient analytical and problem-solving skills
• Strong leadership skills and organizational skills
• Capability to collaborate with others and contribute effectively to a team
• Highly motivated self-starter who can work with minimal supervision
• Ability to work under pressure, meet deadlines, prioritize and multi-task

• Must be able to remain standing/sitting for several hours at a time
• lift 10-50 lbs. occasionally

• Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
• Building Strategic Working Relationships - developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust - interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one's intentions and those of the organization
• Communication - clearly conveying information and ideas through a variety of media to individuals or groups in the English language
• Customer Focus - making Kroger customers and their needs a primary focus of one's actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent
• Decision Making - identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Inclusion - appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
• Initiating Action - taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
• Leadership - ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employee
• Negotiation - effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Self-Starter - working most of the time without direct supervision; prioritizing,…