Customer Hub Advisor

Need a spring in your step and a role where no two days feel the same?

Join a friendly, fast-paced Customer Hub team where supporting people really matters and Mondays are genuinely something to enjoy.

Were looking for a number of Customer Hub Advisors to join a high-performing, people-focused team supporting major UK public sector clients. Youll be part of a supportive environment with a strong team spirit, flexible ways of working and plenty of opportunities to build valuable experience in a role that keeps you engaged and learning.

This role offers hybrid working, with Thursdays and Fridays based in our Newport office and the rest of the week working remotely. Youll be surrounded by colleagues who enjoy collaborating, sharing knowledge and celebrating success together through team initiatives, events and recognition. Its a busy, rewarding role where your contribution makes a real difference and where youll be trusted to get stuck in, take ownership and grow your confidence.

What youll be doing:

• Handling inbound calls, emails and live chats to support candidates and keep processes running smoothly.
• Supporting candidates through application, vetting and onboarding stages.
• Rescheduling interviews and coordinating activity to keep stakeholders on track.
• Resolving queries efficiently and escalatin...