Customer Experience Hub Advisor

Vacancy:
Customer Experience Hub Advisor

Closing date:
Tuesday 11 August

Shortlisting:
Wednesday 12 August

Proposed Interview date:
Tuesday 25 August

Salary: £26,839.07

About the vacancy:

We're looking for a Customer Experience Hub Advisor to deliver a high-quality, customer-focused service to Hedyn residents.

As the first point of contact, you'll handle enquiries across multiple channels, resolve issues efficiently, and ensure every interaction reflects our commitment to excellent service. You'll play a key role in supporting residents, maintaining accurate records, and working collaboratively with colleagues to improve customer outcomes and experiences

Specifically, in the role you will:

• Supporting the delivery of all first-point-of-contact services to residents and customers across all touch points, using what customers tell us to shape services, homes and communities.
• Responsible for resolving enquiries and collating customer insight information at first point of contact.
• Engaging with local networks and partners to provide and deliver effective services or signpost where appropriate.
• Delivering customer service and relevant administrative functions to achieve resolution at first-point-of-contact, tailored to customer requirements.
• Using multiple digital channels, promoting channel shift at every o...