Customer Service Specialist - German Speaking

Customer Service Specialist - German Speaking

Job Role:

Customer Service Advisor (Hybrid)

Location:

Newport Language:
Native German speaking

Are you a native Germanspeaker looking to elevate your career within a global organisation?

Do you pride yourself on providing world class service and solving complex problems?

Are you ready to join a multicultural team where your language skills and professional growth are truly valued?

An international leader in insurance administration for the finance and leasing industry is seeking a Native German Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.

Joining this team means entering an inclusive environment that values continuous development and diversity. Benefits include:

• Performance based bonus scheme, 5% matched pension, and Life Insurance.
• 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave.
• Private Medical Healthcare, Employee Assistance Programme, and Cycle to Work scheme.
• A comprehensive performance and development framework to support your career path.
• Active Social Events Committee and a £1,000 refer a friend scheme.

As a Customer Service Advisor, you will be the primary point of contact for the German market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.

• Provide high quality support to customers, brokers, and insurance companies in German and English.
• Accurately record insurance information and manage incoming enquiries within agreed time frames.
• Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria.
• Keep the internal diary system updated to ensure case transparency across the global team.
• Handle complaints and dissatisfaction professionally, following established regulatory policies.

• Investigate and assess claims by gathering necessary evidence and documentation.
• Determine types of loss, evaluate coverage, and set appropriate financial reserves.
• Coordinate equipment repairs or replacements with approved suppliers.
• Proactively notify customers of claim status and any potential delays.
• Identify opportunities for subrogation, contribution, and salvage recovery.

• Native level fluency in German and professional fluency in English (written and verbal).
• A genuine desire to assist clients and resolve complex queries.
• Strong problem solving skills with the ability to analyse facts and make timely decisions.
• Ability to prioritise a busy workload and meet Service Level Agreements.
• Flexible approach to changing priorities and a collaborative team player.
• Previous experience in customer service.

This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded.

THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.