Service & Aftersales Advisor

Service & Aftersales Advisor

Newport
£25,000 - £30,000 (Depending on Experience)

Juice Recruitment is delighted to be supporting a well-established and highly respected business in Newport with the appointment of a Service & Aftersales Advisor to join their friendly and supportive Automotive team.

This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys building relationships, working in a fast-paced environment and delivering an excellent customer experience.

• Managing inbound telephone calls and emails to schedule customer bookings.
• Creating job cards, processing invoices and taking customer payments.
• Providing customers with updates on the progress of their vehicles via phone, email and face-to-face.
• Supporting warranty administration and ensuring documentation is accurate and up to date.
• Ordering parts and liaising with internal departments to support the workshop.
• Coordinating workshop bookings and communicating daily priorities with the wider team.
• Welcoming customers, checking vehicles in and handing them back following completed work.
• Delivering a professional and friendly service throughout the customer journey.

• Previous experience within a customer service, administration or service advisor role.
• Excellent written and verbal communication skills.
• Confidence interacting with customers both face-to-face and over the telephone.
• Strong organisational skills with the ability to prioritise a busy workload.
• High attention to detail and good IT skills.
• A positive, proactive approach with a passion for delivering outstanding customer service.

• Salary of £25,000 - £30,000
  , depending on experience.
• Monday to Friday, 8:30am - 5:00pm
  .
• Saturday mornings on a 1 in 5 rota
  , paid as overtime.
• 22 days annual leave plus Bank Holidays.
• Company pension.
• Free onsite parking.