Receptionist (Maternity Cover) - 9 Month FTC

Company Profile
CBRE is theglobal leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Receptionist - Maternity Cover - 9 Month Fixed Term Contract

We are recruiting a Receptionist to join the team located in Newport, Wales
. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.

• Provide an exceptional
  
  Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
• Ensure guests are greeted& welcomed courteously and their needs are anticipated at all times.
• Efficient guestregistration and host notification with the ability to remember guest names and faces.
• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures toeach guest and non-resident visitors.
• Ensure the reception deskis kept immaculate and tidy at all times.
• Ensure that all absencesfrom the reception desk are managed so that the desk is never left unattendedduring operational hours.
• Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
• Book taxis and cars forstaff and visitors as required from the approved site suppliers.
• Administer the bookings for meeting rooms and inductions.
• To be competent and confident in the use of a range of relevant IT systems.
• To proactively assist guests with luggage on their arrival at the building, providing receipt tagsfor all items stored.
• To undertake general team administration duties for the Facilities Management operation as directed.
• To take ownership for thevisual standards of the entire reception area and all related areas that impacton the Customer Experience.
• Able to provide, general information on the local area, directions, traffic & travel updates,information on flights and travel timetables.
• Contribution to and use ofthe Customer Service team noticeboard at all times.

• Strong experience of operating within a Customer Service environment
• Experience in operating aresource or a hotel reservation system
• Computer literate
• Strong customer servicesskills and experience
• Present a self- image of confidence and authority
• Service orientated attitude
• Ability to easily memorisenames and recognise individuals’ particulars
• Ability to provide services to the highest specification within a Corporate Head Office Building
• Strong team player
• Excellent time management and organisational skills
• Excellent computer skillsand the ability to learn new software and systems