Claims Advisor - Insurance

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Do you have experience in insurance and a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.

You’ll be part of a supportive, international team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

• Supporting the full lifecycle of claims, from information gathering to resolution
• Maintaining accurate customer records and case notes in the system
• Providing clear, empathetic, and professional communication at all times
• Liaising with other departments to ensure smooth and timely customer support
• Handling complaints in line with company policy

Candidate Requirements:

• Experience with in insurance essential
• Strong customer service skills with a desire to deliver excellent experiences
• Ability to manage multiple tasks with accuracy and attention to detail
• Confident communication and problem-solving skills
• Previous experience in customer service or claims handling is an advantage, but not essential
• Proactive, team-oriented approach with a willingness to learn

Benefits Include:

• £27,000 base salary + performance-related bonus
• 25 days’ annual leave (plus the option to buy/sell additional days)
• Private medical insurance and life cover
• Employee assistance programme
• Comprehensive training and career development support
• Inclusive, international working environment
• Wellbeing initiatives and regular team events