Customer Services Advisor

Reed Business Support are thrilled to be supporting a well-established manufacturing organisation based in Newport in their search for a Sales Administrator. This is a varied and fast-paced role, ideal for an experienced customer service professional who enjoys managing customer accounts end-to-end and working closely with internal teams to deliver an excellent customer experience. What you'll be doing:
Act as the first point of contact for customers and subsidiaries, managing enquiries from pre-sale through to post-sale resolution. Process and manage customer orders accurately via internal systems, ensuring timely delivery through coordination with internal departments and despatch. Build strong customer relationships by providing product knowledge, handling complaints, and identifying opportunities to enhance service and generate additional sales. Support the wider sales function by preparing quotations, assisting external sales teams, and covering team workloads when required.

What you'll need:
Proven experience in a customer service role with strong telephone and communication skills. Excellent organisational skills with the ability to prioritise workload and work both independently and as part of a team. Strong customer focus with the ability to build relationships, problem-solve, and negotiate effectively. Good IT skills
-Microsoft Office What you'll get: 25 days holiday plus bank holidays Non-contributory pension and life assurance (after qualifying period) Healthcare scheme (after qualifying period) Subsidised on-site canteen Stable, full-time role within a supportive and collaborative team Progression Opportunities If you would like to know more about this role, please get in touch today!