Receptionist; Part-Time
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep, Recreation & Leisure, Bilingual
Regional Pool & Tennis Centre and Geraint Thomas Velodrome
Operations
Posted: 09 Oct 2026
Closing Date: 25 Oct 2026
Our Receptionists are the face of Newport Live, as the first point of contact when visiting our sites; greeting our members and visitors in person and answering calls along with our Customer Services team. We have a number of part-time shifts available at Newport International Sports Village, and are looking for people to join the team as soon as possible.
Salary: £13.45 per hour (current Real Living Wage)
Benefits: 33 days holiday per year (pro rata), generous pension scheme, free Newport Live membership, free onsite parking, café discount, uniform provided, cycle-to-work scheme and wellbeing programmes
Hours: There are a number of different shifts available at two of our sites at Newport International Sports Village, with opportunities to work extra shifts as and when required for absence cover across all sites across Newport Live:
Monday
06:00-13:15 - Geraint Thomas National Velodrome (6.75 hours)
16:00-20:00 - Regional Pool & Tennis Centre (4.0 hours)
Tuesday
14:15-22:15 - Regional Pool & Tennis Centre (7.50 hours)
16:00-20:00 - Regional Pool & Tennis Centre (4.0 hours)
Thursday
16:00-20:00 - Regional Pool & Tennis Centre (4.0 hours)
Please let us know which shifts you are interested in when applying.
Essential Experience- Working in a customer-facing customer services role
- Cash handling in a busy service environment
- Using telephony systems
- Achieving set targets and deadlines
- Sales and upselling of products and/or services
- Using Point of Sale (POS) systems
You should have a friendly and approachable nature, with a dedication to delivering excellent customer service and the ability to remain calm during busier periods (typically events and peak times).
Previous Receptionist experience is beneficial, but full training will be provided.
What will you be doing?Our Receptionists are multi-taskers, and two shifts are rarely the same. The main responsibilities will include:
- Greeting customers and visitors on arrival
- Dealing with customers queries face-to-face, on the telephone or via email
- Taking payments and assisting with paperwork for banking
- Assisting with sales through positive promotion of our activities and services
- Ensuring the Reception area is always clean and well presented
- Taking an important role in any emergency situations, including site evacuations
The ability to communicate in Welsh (or any other languages) is always beneficial to us, so that we can best support our diverse communities.
If you would like further information on the role or our recruitment process, please contact our HR team by emailing
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