Technical Sales Engineer

Candour Talent are recruiting a Technical Sales Engineer to join their client’s team in the Newport area.

• Employment Type:
  
  Full Time/Permanent
• Working Hours:
  
  37 hours (early Friday finish) – Office-based
• Salary:
  Up to £35k DOE
• Benefits:
  Excellent, including 25+8 days holiday, life assurance, enhanced pension scheme, and free secure onsite parking

Our client is looking for a commercially and technically minded Technical Sales Engineer to join their projects team in Newport. A key role in a well-established and growing manufacturing business, the successful candidate will provide excellent customer service and technical support, identify opportunities for sales growth in a global market, and build long‑term professional relationships with internal and external stakeholders at all levels.

An excellent opportunity in company that provides a positive and supportive work environment and comes with a range of benefits and long‑term development.

• Promptly respond to incoming customer enquiries and maintain clear and efficient communication
• Develop and maintain excellent customer relationships, always providing a high standard of customer service
• Identify customer requirements effectively and prepare orders for processing in the ERP system
• Advise customers on suitable product selections for their requirements
• Accurately prepare quotations from Price Lists or from supplier costs and considering available stock
• Follow up on quotations, responding to feedback as needed
• Liaise and negotiate with suppliers regarding delivery times
• Prepare and raise purchase orders
• Provide effective technical and commercial support to customers and external sales team, utilising support from the engineering department etc.
• Pride overall product management and provide product training for customers and staff, when required
• Assist QA with response to customer complaints, from receipt through to conclusion
• Liaise with QA to ensure legislative requirements are for maintained and current
• Possible travel to customer sites in the UK and overseas, as required

• Ideally a mechanical engineering background within a customer service industry
• Good standard of education:
  City&Guilds/ONC/HND/HNC level or equivalent
• Product knowledge, ideally mechanical engineering related with an understanding of butterfly valves, actuators, control systems or similar
• Customer-focused, and commercially aware
• Attention to detail and excellent time management
• Good level of IT and presentation skills
• Analytical and problem-solving skills
• Good Communication and interpersonal skills
• Self-motivated and able to work to deadlines and KPIs
• Teamwork and collaboration