Manager Exactly Customer Notification

Position: Manager Copy Exactly! & Customer Change Notification

Company Overview

The SPTS division of KLA designs manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS) advanced packaging LED high speed RF device ICs and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry.

We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles integrated circuits packaging printed circuit boards and flat panel close collaboration with leading customers across the globe our expert teams of physicists engineers data scientists and problem-solvers design solutions that move the world forward.

Job Description/Preferred Qualifications

This role will be based in Celtic Lakes. Our new 237000-square-foot Newport facility provides additional production and customer collaboration spaces including 25000 square feet of R&D clean rooms 35000 square feet of state-of-the-art manufacturing space and tool demo areas all designed to support development of semiconductor process technologies across advanced packaging power devices microelectromechanical systems (MEMS) radio frequency (RF) and photonics sector technology.

Role Purpose

A highly transparent management role accountable for the governance execution and continuous improvement of
Copy Exactly (CE!)and
Customer Change Notification (CCN)processes. The role ensures that product process documentation and supply chain changes are implemented
compliantly consistently and traceably protecting customer commitments quality performance and regulatory readiness.

The role sits at the center of organisational growth ensuring manufacturing builds strictly to released BOMs approved engineering changes and customer requirements. This includes training internal teams and suppliers to maintain an
auditready compliance first culture
.

Core Responsibilities

1. CE! (Copy Exactly) Program Ownership

• Act as site/program owner for
  CE governance defining and controlling critical components (process parameters tools equipment materials software routings work instructions).
• Maintain CE standards checklists and compliance frameworks including exception handling and recertification.
• Lead CE assessments and lead noncompliances through detailed risk assessment approval and corrective action.
• Ensure customer communication of component or process changes via KLA workflows and customer systems (e.g. ECCOS).

2. CCN (Customer Change Notification) Governance

• Lead the endtoend
  CCN process
  : intake impact assessment approvals customer notification implementation and closure.
• Ensure timely accurate notifications for changes impacting form fit function process test suppliers materials documentation packaging labelling or performance.
• Chair
  monthly CCN governance reviews collecting findings and driving efficiency.

3. BOM & Configuration Compliance

• Ensure
  BOMs
  and system configurations accurately reflect all approved component and engineering changes prior to build and shipment.

4. Supply Chain Change & Compliance Management

• Govern supplier and material changes (AVL PCNs alternates material certifications).
• Coordinate cross functional review and qualification of supplier changes before implementation.
• Drive supplier CE/change control readiness traceability and documentation compliance.

5. Training & Competency Ownership

• Define and deploy rolebased training for CE CCN and change control processes across the organisation and supply chain.
• Ensure training is supervised effective and supported by auditready evidence.

6. Quality & Regulatory Readiness

• Ensure CE/CCN processes align with QMS and support customer and external audits.
• Lead or support investigations and CAPAs related to change control BOM accuracy or training gaps.
• Maintain an
  auditalwaysready
  posture through strict documentation and traceability.

7. Metrics Governance & Continuous Improvement

• Establish dashboards and operating rhythms for compliance performance.
• U…