Front Office Agent - Ty Hotel

Department: Front Office
Contract: Permanent
Pay: £12.22 per hour + fantastic benefits
Hours: 37.5 per week, across 5 days
Location: Newport, NP18 2LX

Reference: Req
6054

Be the Heart of Ty Hotel Newport!

• Calm, professional, and always ready with a smile, no matter how busy it gets.
• Passionate about creating memorable guest experiences, from check-in to check-out.
• Juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• Shine in a fast-paced, guest-focused environment and love being part of a team.

• Greets every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression – every guest, every time.

• Career development from day one, grow your skills and your future.
• Exclusive discounts on dining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme and staff social club.
• Regular appreciation events and monthly/year-end awards.

Here, you’ll be able to say:
“I'm equipped, trained, and supported to do my best work.”
“I'm proud to be part of The Celtic Collection and recommend it to others.”
“I work in a friendly, inclusive, and positive environment.”
“I'm encouraged to learn, develop, and share my ideas.”
“I'm recognised and valued for what I do, every day.”

We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.