Product Engineer; NPI

This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below, Service Infrastructure & Strategy

• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies

• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts

• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification

• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions

• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems

• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork

• Domestic and international travel required (