Enterprise Logistics Coordinator

The Enterprise Logistics Coordinator is responsible for managing the daily operations of designated "Enterprise Accounts". In collaboration with the assigned team, you will ensure that all loads are accepted, properly built, scheduled, and delivered within specified time frames. This role may report to either the Enterprise Account Manager or the Enterprise Accounts Operations Manager.

• Provide exceptional customer service for all accounts within the team.
• Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
• Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
• Monitor and respond to emails in a timely manner.
• Build and maintain strong relationships with primary contacts and other carriers.
• Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
• Support dispatch, check-calling, and load booking as needed.
• Maintain consistent communication with customers to nurture and expand accounts.
• Stay informed about market trends to ensure competitive truck rates.
• Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
• Ensure accurate data entry into the TMS notes section for each load.
• Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
• Manage Accounts Receivable (A/R) for all accounts.
• Ensure correct invoicing and accurate rate management for customers.

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience.
• Previous experience in logistics operations is preferred.
• Proficient in Microsoft Office Suite.
• Availability to work evenings or weekends as needed.

• Strong communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and organizational skills.
• Customer-focused with a proactive approach to account management.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at  or call ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience.

Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions.

We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.

Integrity At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.

Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a…