PPD - Print Production Field Service Engineer

ROLE : PPD Print Production / MFD Photocopier FSE

LOCATION : Newport / North Bristol

We’re looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling.

• Delivering technical service, maintenance, and repair across Production Print equipment
• Carrying out installations and de‑installations, ensuring all project milestones are met efficiently
• Keeping customers updated on progress and ensuring a positive service experience
• Escalating technical issues promptly
• Identifying opportunities for additional services or revenue while on customer sites
• Building strong customer relationships
• Managing and maintaining vehicle stock

• Strong technical knowledge of Production Print and/or MFD devices
• Excellent fault‑finding and problem‑solving skills
• Confident using diagnostic tools and reading complex technical instructions
• IT literacy and basic networking capabilities
• Strong communication skills

This role operates on a rotating 4‑week shift cycle:

• Week 1 – Early Shift: 6:00am – 2:00pm
• Week 2 – Evening Shift: 4:30pm – 12:00am or 2:00pm – 10:00pm
• Week 3 - Day shift: 8.30am - 5.30pm
• Week 3 – Night Shift: 12:00am – 8:30am

• Up to £50,000 (salary + bonus + shift allowance)
• An inclusive, supportive working environment
• Holiday entitlement, volunteering leave, and options to purchase additional holiday
• Flexible retirement planning
• Wellbeing support covering physical, emotional, and financial health
• Company car
• Career development and long‑term learning opportunities
• The chance to grow within a forward‑thinking, future‑focused organisation