Shift Lead - Food Gwent Simply Food

Shift Lead - Food - Newport Gwent Simply Food Overview

Shift Lead in the Food department at Newport Gwent Simply Food. You will support the Team Manager and lead colleagues to deliver customer-first service, maintain standards, and drive productivity and compliance throughout the store.

• Duty manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Lead colleagues in delivery of tasks prioritising customer first
• Plan, allocate and follow through on delivery of tasks to a consistent standard across the store
• Drive on-the-job productivity
• Support colleagues through coaching and feedback
• Use MI to take action to drive performance
• Help maintain a safe and legal environment for colleagues and customers
• Support the delivery of an inspirational, improved and consistent visual customer journey in-store

• Week 1:
  Sunday 09:00–17:00, Monday 12:15–20:15, Wednesday 12:15–20:15, Thursday 12:15–20:15, Friday 12:15–20:15
• Week 2:
  Monday 12:15–20:15, Tuesday 12:15–20:15, Wednesday 12:15–20:15, Friday 12:15–20:15, Saturday 12:15–20:15

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coaches the team to deliver excellent standards of product presentation
• Supports the delivery of Plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrates success within the store
• Provides feedback to BIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by using MI to identify opportunities and take action
• Role models new ways of working through the use of digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across launches, events and campaigns

• Understands how M&S operates, its strategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, asking questions and giving feedback
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work to meet objectives
• Treats all colleagues fairly, recognizing different perspectives and needs
• Builds positive relationships by listening and engaging with people
• Manages own reactions and communicates perspectives to support the team

• Support the delivery of excellent customer service and KPI performance
• Good level of digital capability and ability to use relevant systems
• Knowledge of commercial operation, brilliant basics and operational excellence
• Working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• Knowledge of legal requirements associated with the role of a customer assistant and duty managing
• Maintain high presentation standards, attention to detail and deliver on time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change

• Customers
• Colleagues
• Store Leadership
• BIG