Store Manager Full-Time

The role

The store manager is our brand ambassador and is responsible for the store’s overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, and support them in creating special memories for our customers.

• Support and motivate the in‑store team on a day‑to‑day basis to achieve the store’s targets by identifying and maximising opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service.
• Having a strong retail floor presence, educating and influencing the store, as well as ensuring back‑of‑house activities enable the store’s successful commercial execution.
• You will be trained thoroughly in our hand‑crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession.

Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in‑store experience.

• Proven experience in driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service.
• An ability to understand the importance of Pandora’s local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs.
• Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified.
• Strong communication skills in order to establish and coach a high‑performing team.
• The ability to be adaptable and flexible to changing business needs.
• A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values.
• A well‑presented appearance with a taste for desirable products and a passion for retail.

• A highly competitive salary.
• Monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved).
• A generous annual jewellery uniform allowance to express yourself and your individuality.
• Generous employee discount.
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts.
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.

We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.

Our recruitment procedures are designed to be transparent and clear for all candidates. We ensure a fair and equal opportunity to demonstrate competencies and skills by removing blocking factors, possible biases, and risks of discrimination.