Hire Desk Controller

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Title
- Hire Desk Controller

Location
- Newport

Working Hours
- Mon
- Fri, 07:30 - 17:00 - 42 hours per week

Temporary Contract - 12 Months

Join Speedy – the UK's leading hire provider

At Speedy, we provide the widest range of tools, specialist equipment, plant and support services to customers across the UK. From construction and infrastructure to industrial and utilities, we help our customers deliver projects safely, efficiently and on time.

We're proud of our people-first culture and are looking for a motivated and customer-focused Hire Controller to join our Basildon depot. Whether you're already working within the hire industry or have experience in a fast-paced sales, customer service or operational environment, this is an excellent opportunity to build a rewarding career with a market-leading business.

As a Hire Controller, you'll be at the heart of our depot operation, ensuring our customers receive an exceptional experience from enquiry through to collection.

No two days are the same. You’ll work closely with customers, drivers, engineers and depot colleagues to coordinate the hire process, ensuring equipment is delivered on time, collections are arranged efficiently and customers receive the highest level of service throughout their hire journey.

Your ability to build strong relationships, communicate effectively and keep multiple priorities organised will be key to your success.

What you'll be doing

• Managing customer enquiries and processing hire orders from start to finish.
• Building lasting relationships with customers through excellent service and communication.
• Coordinating equipment availability with depot colleagues to meet customer requirements.
• Liaising with drivers, engineers and stock teams to ensure timely deliveries and collections.
• Resolving customer queries quickly and professionally.
• Supporting the depot team to maximise utilisation of equipment and deliver operational excellence.
• Maintaining accurate hire documentation and system records.
• Working collaboratively with colleagues to achieve depot performance and customer service targets.
• Supporting the delivery of Speedy's ESG Strategy – Decade to Deliver.

We're looking for someone who enjoys working in a busy environment and takes pride in delivering excellent customer service.

• Previous experience within the hire industry or a similar sales, customer service or operational environment.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and adaptable approach to problem solving.
• The ability to build positive working relationships with customers and colleagues.
• A commitment to learning, personal development and continuous improvement.
• Good IT skills and confidence using business systems.
• A full UK driving licence.

What you’ll receive in return

At Speedy, we’re committed to supporting our colleagues both professionally and personally.

• 26 days holiday plus bank holidays.
• Company pension scheme.
• Life assurance.
• Voluntary Health Cash Plan.
• Employee Assistance Programme (PAM), offering free confidential support for wellbeing, financial, legal and personal matters.
• 95% colleague discount across the Speedy brand.
• My Staff Shop – exclusive discounts and offers from hundreds of retailers.
• Green Commute Initiative and Cycle to Work Scheme.
• Canteen facilities.
• Ongoing training, development and genuine career progression opportunities.

A career, not just a job

At Speedy, we’re passionate about helping our people develop. Through our Career Line of Sight
, you’ll have a clear understanding of the opportunities available to progress and grow your career across the wider Speedy Group.

We’re also proud to champion flexible ways of working through our industry-leading Work Life Balance initiative. Wherever operationally possible, we’ll work with you to explore flexible working options that support your lifestyle and wellbeing.

Our commitment to inclusion

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