Clearance Store Sales Merchandiser

Sales Merchandiser (Clearance) ROLE PURPOSE

Our Sales Merchandisers are at the forefront of our clearance stores, able to engage

and build trust and rapport with our customers they provide a ‘here to help’ service

and are focussed on matching the wants and needs of our customers to Oak Furniture land products.

They play a key role in maintenance and display of the stock within their showrooms and

ensuring pricing and point of sale are kept up to date. As an OFL product champion they

use their extensive knowledge of product ranges, availability in their store, specifications

and build quality to drive up sales and the average transaction value.

• Liaise with customers in store to understand their requirements and where they are on
• Provide all customers with exceptional service by demonstrating accurate knowledge

their purchasing journey, matching products to drive sales to meet personal and store

KPI’s.

• Sell and promote our products and services in an informative, engaging, and compliant
• Maintain the high standards expected of an Oak Furniture land showroom, including
• Continually feed new stock onto the showroom floor and working with the Customer
• Assist in customer collections and stock loading as and when required.
• Work collaboratively both as an in-store team and across all areas of the business.
• Access and participate in mandatory and relevant training and professional

way to increase average transaction value.

housekeeping, stock maintenance and displaying current POS.

Impact Manager move showroom displays to maximise potential sales.

development opportunities.

• Extensive experience working in customer-facing environments, demonstrating an in
• Knowledge of using sales models and following sales processes enabling personal
• Highly skilled at questioning and listening techniques, adopting a persuasive
• Demonstrable knowledge and experience of working within successful high
• Experience of consistently achieving stretch personal and team goals and KPIs.
• Understands the link between customer experience and key metrics such as NPS,
• Up-to-date knowledge and awareness of the furniture industry, associated products and
• Understanding of the regulatory frameworks associated with this sector and role, with
• Knowledge and awareness of purchasing motivations and the internal and external

and build positive relationships.

trustpilot, repeat business, and new sales opportunities.

services, and understanding of Oak Furniture land’s USPs and competitors.

relevant experience enabling the following and delivering of set policies and procedures.

factors that could purchasing decisions.

• Exclusive Employee Discounts:
  Enjoy unbeatable savings on all Oak Furniture land products after completing your probation period.
• Generous Holiday Allowance:
  Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
• Celebrate Your Special Day:
  Take an extra day off to celebrate your birthday or another special occasion important to you!
• My Rewards Programme:
  Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
• Competitive Pension Scheme:
  Secure your future with a 4% employee contribution, matched by the company.
• Comprehensive Life Assurance:
  Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
• Continued Development:
  Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
• Supportive Employee Assistance Programme:
  Access professional counselling services via phone or in person whenever needed.
• C…