Housing Needs & Homelessness Manager

Newport, United Kingdom | Posted on 10/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To lead and manage the Housing Needs and Homelessness Service, ensuring the Council meets its statutory duties under housing and homelessness legislation. The role is responsible for delivering high-quality homelessness prevention and housing solutions services that are customer‑focused, legally compliant, financially sustainable, and aligned with the Council's housing and corporate objectives.

The postholder will promote safeguarding, equality, and trauma‑informed practice, ensuring services remain accessible, fair, and responsive to the needs of vulnerable households.

• Lead, motivate, and manage the Housing Needs and Homelessness team to deliver high‑performing, customer‑focused services.
• Ensure homelessness assessments, statutory decisions, prevention activities, and accommodation placements are completed lawfully, accurately, and within required timescales.
• Drive homelessness prevention initiatives through early intervention, partnership working, and innovative service delivery.
• Oversee the procurement, management, suitability, and health and safety compliance of temporary accommodation.
• Monitor service performance, quality standards, budgets, and compliance requirements, implementing improvements where necessary.
• Manage complex homelessness cases and provide professional advice and guidance on housing legislation, policy, and best practice.
• Coordinate responses to legal challenges, complaints, reviews, Ombudsman investigations, and judicial proceedings relating to housing and homelessness services.
• Build and maintain effective relationships with internal departments, housing providers, health services, community organisations, and other external stakeholders.
• Represent the Council at strategic partnerships, multi‑agency meetings, and housing‑related forums.
• Ensure safeguarding responsibilities are embedded throughout service delivery and that vulnerable households receive appropriate support.
• Contribute to emergency planning arrangements and participate in the out‑of‑hours homelessness management standby rota as required.
• Support the development and implementation of housing strategies, policies, and service improvement initiatives.
• Promot…