Patient Access Rep, PT no

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The Patient Access Representative (Rep) is the fully cross-functional level of the Patient Access Services (PAS) career path. The PAS Rep performs all Patient Access Services functions as outlined below.

• Perform all outpatient and inpatient registration functions including hospital cashiering and insurance verification.
• Ensure that patients meet financial requirements.
• Provide general information to hospital users, patients and families.
• Communicate effectively to service delivery areas to maximize patient flow and customer service.
• Provide excellent patient-focused customer service.

• Customer Service/Information Desk
• Up‑front collections/cashier
• Emergency Department registration
• Outpatient registration
• Outpatient surgery and special procedure
• Cath lab registration
• Inpatient & observation registration
• Insurance verification
• Bed control

• Sitting 3–4 hours, standing 3–4 hours, walking 3–4 hours.
• Moderate lifting of 20–25 pounds, 1–10 times per day.
• Moderate bending, squatting and kneeling.
• Frequent fine‑motor movement with both hands; manual dexterity to utilize computer.
• Good visual and hearing discrimination.
• Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the day.

• Strong verbal and written communication skills.
• Detail orientation.
• Good deductive reasoning.
• Public empathy for patients.
• Collaborates with others; strong team builder.
• Accepts authority and follows instructions well.

• High school graduate or equivalent. Medical terminology preferred.
• Pass a clerical examination with typing speed of 25–30 words per minute.
• Pass internal examinations to demonstrate mastery of Patient Access Services computer applications.
• Previous experience in hospital admissions, business office, and/or physician’s office preferred.
• Must become certified in all Patient Access Services functions within 1 year of hire.
• Must pass internal certification examinations to demonstrate understanding of overall competencies.
• Safety‑sensitive: NO (cannabis use disqualifies).

• Entry level

• Full time

• Health Care Provider
• Hospitals and Health Care

In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.

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