Dispatcher, Customer Service​/HelpDesk

2 days ago Be among the first 25 applicants

Position Information

Working Title:

Dispatcher
Department:
University Police Administration
Compensation

Title:

Police Dispatcher II
Position Number:
Position Status:
Regular

Work Schedule:

Full‑time, rotating shifts and off‑days, including nights, weekends, and holidays.
Hours per Week: 40
Months per Year: 12

Purpose of Position
This position receives calls for police services, assesses the level of need and relays emergency information to officers in the field, creates records of police calls for service, makes entries into required state and national data files, monitors alarms, and greets walk‑in visitors and ultimately connects them to necessary services.

• Maintains watch on several radio communication channels.
• Monitors and logs all transmission of the communications center and mobile units; monitors radio traffic.
• Responds to calls from citizens by determining nature of the call and obtaining relevant data.
• Dispatches officers to respond and maintains radio traffic with officers.
• Records and retrieves data using computerized systems dealing with a variety of matters.
• Performs administrative tasks using computer‑aided dispatch system.
• Monitors campus building fire alarms, maintains communication records, and provides general University information to the public.
• Thrives in a diverse and dynamic environment and is a creative problem solver.

• High School diploma or General Equivalency Diploma.
• Must be able to obtain state certification within six months of hire.
• Successful completion of psychological, polygraph, drug screen, medical and background investigations.
• Excellent computer, communication, customer service, and organizational skills.
• Work schedule requires rotating shifts, weekends, and holidays.

• Previous dispatch experience and/or DOCJT/KLEC telecommunicator certification.

Any candidate offered this position is required to go through a pre-employment criminal background check as mandated by state law.

Application review will begin immediately.

Minimum Education:

High School Diploma

Preferred Education:

Associate’s Degree

Minimum Experience:

Acceptable Equivalency
Salary: $20.25 - $23.67 depending on experience and KLEC certification
Pay Grade: S66

Posting Detail Information:
Requisition Number 2025S2295 | Job Open Date 11/18/2025