Guest Service Host

MAJOR DUTIES AND RESPONSIBILITIES

• Perform and adhere to Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
• Maintain a positive attitude and appearance at all times.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of Guest Service department.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self‑motivated to work independently, as well as, disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills.
• Responsible for property screening duties (metal detector).
• Ensure all visitors enter at scheduled date/time (Timed entry tickets).
• Guide guests without tickets to ticketing window.
• Perform other duties as assigned by the Guest Service Management Team.

• Successful completion of pre‑employment background check
• Physical strength, including the ability to lift, push, pull, or move up to 25 pounds (Crowd control stanchions)
• Outdoor duties dependent on weather conditions

• 24 sick hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people, all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

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Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.

• Enthusiastic – Shows intense and eager enjoyment and interest
• Team Player – Works well as a member of a group

• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals

• Interpersonal Skills (preferred)
• Communication Skills (preferred)

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.