Confirmation Supervisor; LC-MS​/MS Drug Testing M-F

Description

The Confirmation Supervisor is responsible for leading the team of Certifying Scientists and overseeing the daily operations in the Confirmation department, including LC-MS/MS chromatographic data analysis of patient specimens for urine toxicology, oral fluid toxicology, and urine biomarker testing, as well as reviewing and releasing patient lab reports. In addition, this person will ensure accuracy and timeliness of daily production, be accountable for proper documentation and compliance with regulations, evaluate opportunities for process improvement, provide expert-level information to clients (medical staff) when requested, and participate in developing new processes for instrumentation and testing methods, as needed.

This role is in a fast-paced production environment and requires a balance of accuracy and speed in decision making, high-complexity workflow, and ensuring that turnaround time (TAT) expectations are consistently met.

• Oversee the daily operations of the Confirmation department
• Ensure adherence to safety standards within the Confirmation department
• Ensure adherence to CAP, CLIA, and NYS standards within the Confirmation department
• Ensure adherence to Ethos Standard Operating Procedures (SOPs) and Policies
• Ensure patient specimens are tested accurately and lab reports are released on time, utilizing data reports
• Provide direct leadership for the team of Certifying Scientists
• Serve as the primary contact for questions related to LC-MS/MS chromatographic data analysis, drug metabolism in urine and oral fluid toxicology, the correlation between screen (presumptive) and confirmation (definitive) tests, general patient lab report questions, etc.
• Delegate projects, tasks, and initiatives effectively and fairly
• Hold weekly department meetings to share updates with the team
• Establish and monitor Key Performance Indicators (KPIs) for the Certifying Scientists
• Hold monthly KPI meetings for ongoing coaching and feedback
• Track and maintain data and instrument performance indicators daily, weekly, monthly, and annually
• Establish and monitor department metrics for turnaround time, accuracy, throughput, expenses, etc.
• Participate in interdepartmental meetings to share department metrics, challenges, new processes, etc.
• Collaborate and communicate with other department leaders
• Review and/or create SOPs and controlled documents within the Confirmation department as needed
• Develop new and improve existing lab processes as needed
• Take steps to increase efficiency and productivity with instrument processes, minimizing downtime while maintaining optimum conditions
• Identify, troubleshoot, and analyze issues or trends related to instrument operation, calibrations, quality controls, workflow, patient data, LC-MS/MS methods, etc.
• Document incidents and accidents on the appropriate forms, perform remedial training, if required, to prevent further incidents/accidents
• Escalate issues to the Laboratory Manager, Laboratory Director, or VP of Operations as needed
• Interview, hire, onboard, and train new employees
• Complete employee competency assessments initially, after first 6 months, and annually
• Exemplify and encourage positive interactions within the lab to inspire collaboration and teamwork
• Become fully trained and competent in Certifying Scientist responsibilities to support the team with daily functions during periods of high volume or to cover absences
• Support external customers and Sales team members, via phone call or email, with questions related to the Confirmation department, including basic toxicology, drug metabolism, or lab report questions
• Become proficient in utilizing the Laboratory Information System (LIS) in daily operations, troubleshooting, and generating various data reports
• Participate in developing new processes for instrumentation and testing methods as needed
• Other duties as assigned

• Experience supervising individuals and teams
• Experience creating, revising, and operating from SOPs
• Ability to maintain the highest level of confidentiality and adherence to HIPAA regulations
• Deep knowledge of LC-MS/MS instrument operation, chromatographic data…