Student Technology Support Specialist; NKU Students

Student Technology Support Specialist (NKU Students)

Position posted 1 month ago.

Work schedule:

hours vary; no more than 25 hours per week during the school year; up to 35 hours per week during the summer.

Location:

AC – Kenneth R. Lucas Administrative Center, Building/Office. Department: IT – Infrastructure and Operations.

Job Description

Technical support of faculty, staff, and students over phone, chat, and in person.

• Diagnose and assist faculty, staff, and students through technical solutions over phone, chat, and in person.
• Assist customers with training or computer problems, set up and install computer hardware and software.
• Diagnose and solve problems with computers, printers, projectors, and document cameras.
• Support labs and technology-rich classrooms.
• Provide technology training and instruction.
• Understand how changes may affect the NKU network.

• Excellent customer service skills.
• Courtesy and customer service skills imperative; ability to communicate effectively both verbally and in written format.
• Capable of working independently and accepting responsibility; must be diligent, responsible, and punctual.
• Technical skills desirable but not required.
• Preferable to be an undergraduate student.
• Physical qualification: ability to lift up to 20 lbs.

Minimum Education:

High School Diploma.

Pay Rate: $11.50/hr.

All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Requisition Number . Open Date: 10/01/2025.