Recreation Center Customer Service - Control Desk

Recreation Center Customer Service Representative - Control Desk Temporary Assignment

Be the first smile that welcomes Newport to play! The City of Newport is looking for someone who enjoys people, thrives in a lively environment, and wants to play a meaningful role in welcoming our community. As a Customer Service Representative, you are often the very first person to greet patrons of all ages, backgrounds, and abilities as they come in to recreate.

From toddlers wobbling into swim lessons, to teens gathering after school, to pickleball rivalries, sports clubs, families, and everyone in between - you get a front-row seat to the joy, energy, and connection that happen here every day!

This temporary assignment is expected to last 4-5 months, beginning at 8 hours per week and gradually increasing up to 29 hours per week to help cover planned leaves of absences. The schedule will vary, but shifts will be discussed and posted in advance.

In this role, you're not only a source of information and support - you're also a friendly bystander to countless smiles and a steady safeguard for a space that acts as a true play haven for the community.

What You'll Do:
• Welcome and assist patrons with enthusiasm and care
• Answer and direct phone calls
• Sell passes and register participants for activities
• Assist with room reservations
• Enforce policies with professionalism and a customer-focused mindset
• Report needed repairs and help maintain a safe, secure facility

Position Details:
• Part-time, non-exempt, temporary assignment
• Schedule includes varied hours, including evenings and weekends

Ideal Candidate Will Have:
• Excellent communication and customer service skills
• Ability to multitask in a busy, fast-moving environment
• Confidence using computers and basic point-of-sale systems
• A proactive, safety-minded approach and understanding of facility rules

Come be part of a team that supports recreation, wellbeing, and community connection — and enjoy the unique privilege of seeing people at their happiest.

Applications received by Monday, November 2nd will receive initial review, but the position will remain open until filled.

Essential Job Functions and Examples of Duties Performed

• Open and close the Recreation Center. Greet patrons in person and on the telephone.
• Handle complex payment transactions. Register and receive payments from customers for classes, passes, and room rental offered at the Recreation Center. Balance money in drawers and concessions before, during, and after work shifts.
• Reserve rooms for classes, special events, and rentals.
• Answer phones, provide information, and direct calls as needed. Provide customers with information on events and activities at the Recreation Center, Senior Center, and Parks.
• Sell and restock concessions.
• Create flyers and make copies for current and upcoming activities at the Recreation Center. Manage household information for all members of the Recreation Center. Clean and maintain desk area and break room. Make sure the entry area is clean and welcoming to the customers.
• Assist with Recreation Center projects.
• Assist with maintaining building security and monitoring the security video system. Enforce all department policies and procedures.
• Develop and maintain a positive working relationship with colleagues, supervisors, clients, and others.
• Perform other duties as assigned.

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills, and education would be: A high school diploma or equivalency AND six months…