Service Manager Newport Ford

Position: SERVICE MANAGER NEWPORT FORD

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Lead With REAL. Build a Shop With Unlimited Potential.

Newport Ford is entering a new chapter of growth—and we’re looking for the leader who’s ready to elevate our Service Department into a standard‑setting operation for the Oregon Coast. The opportunity here is tremendous. With the right REAL leader, we can unlock the full potential of this shop, strengthen our team, and make a lasting impact in our community.

REAL = Respect Always
• Empower People
• Act with Integrity
• Lead with Transparency

These aren’t talking points. They’re how we operate. If this matches how you lead—not just what you believe—this could be the perfect fit.

Who You Are

You’re an experienced Service Manager with a passion for developing people, sharpening processes, and driving performance through culture. You know your way around RO growth, technician efficiency, warranty management, and the service/parts partnership. But more importantly—you lead from the front.

You communicate with clarity. You coach with consistency. You solve problems with creativity and accountability. You build teams that believe in their work and in each other.

You Embody Our Ford 5 Words

At Newport Ford, everything we do is anchored in these five commitments:

• INTEGRITY
• RESPECT
• HONESTY
• DEPENDABILITY
• TRUST

We expect our Service Manager to live these values daily:

• Making decisions rooted in integrity
• Showing respect for every guest and team member
• Communicating with honesty—especially when it’s hard
• Being dependable, steady, and accountable
• Building trust through transparency and consistent follow‑through

These five words define how we win—with our guests, with our teammates, and with our community.

What You’ll Lead

• A growing team of advisors, technicians, and support staff
• Process improvements that increase throughput, CSI, and profitability
• Cross‑department collaboration to ensure smooth Service/Parts operations
• A culture that reflects REAL leadership and the 5 Words every day
• Standards and systems that elevate performance and employee development
• A guest‑first service experience that earns lifetime loyalty

Why This Role Matters

Newport Ford is committed to becoming the most trusted automotive partner on the coast. Our Service Department is the heartbeat of that mission. With the right leader, this shop will evolve into a high‑performing, people‑centered, community‑anchored operation that sets the standard for others to follow.

This isn’t just a management job. This is a legacy‑building leadership opportunity.

If This Sounds Like You…

…and you’re ready to lead with REAL, uphold our 5 Words, and build a thriving Service Department from the inside out— we want to talk.

Preferred Skills & Experience

While not required, the ideal candidate will bring:

• Dealer track DMS proficiency — including RO management, reporting, and workflow oversight
• Xtime expertise for scheduling, shop capacity control, and elevating the guest experience
• Experience increasing technician efficiency and shop throughput
• Strong understanding of Ford warranty processes and compliance
• Proven history of developing advisors and technicians through coaching and accountability
• Ability to analyze KPIs, identify bottlenecks, and implement process improvements
• Background in building cross‑department alignment between Parts, Service, and Sales
• High‑level communication skills and the ability to build trust quickly with guests and team members

A leadership style rooted in REAL:
Respect, Empowerment, Integrity, Transparency

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