Emergent Ground Supervisor

Join to apply for the Emergent Ground Supervisor role at Life Flight Network
. This range is provided by Life Flight Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$31.64/hr – $37.39/hr

The Emergent Ground Supervisor is responsible for overseeing day‑to‑day operations of emergent ground crews by assigning and distributing work, facilitating scheduling needs, assisting with tracking and resolution of equipment and vehicle issues, and promoting positive customer relations within the service area. This position works with the clinical, education, and fleet maintenance departments during the orientation process. It will assist ground crews on difficult or unusual assignments and coordinate with other Life Flight Network (LFN) departments and managers when issues may arise.

The supervisor maintains proficiency in the operational role of the bases responsible. The position may work varied shifts and is required to drive personal or company vehicles whenever and wherever business needs necessitate.

• High school graduate or equivalent.
• Current licensure and/or certification as listed below:
• State EMT‑Basic or Intermediate / Advanced or Paramedic as appropriate to assigned location.
• Maintains licensure and certification required for operational role.
• American Heart Association Basic Life Support (BLS) certification.
• Emergency Vehicle Operator Course (EVOC) completion.
• Minimum of 3 years’ experience as a licensed driver or operator and experience as a licensed caregiver administering medical care transporting patients.
• State issued driver’s license with an insurable driving record.
• Ability to communicate, show proper decision making and lead a variety of people, one‑on‑one and in large groups, often in highly stressful situations.
• Customer service skills, with the ability to communicate effectively with all levels of organization.
• Travel by personal or company vehicle throughout LFN’s service area is required; must have an automobile in good repair and be able to provide proof of auto insurance.
• Ability to learn and enforce LFN policies and procedures.

• Oversees day‑to‑day operations of ground crew. Direct, monitor, communicate with, and evaluate all ground crew employees in assigned area. Work alongside crews to complete daily checks and daily end‑of‑shift duties as required.
• Works to deliver age‑appropriate (Pediatric, Adult, Geriatric) patient care.
• Assists and supervises crew members as needed to provide accurate and complete patient care documentation per the standards established by LFN.
• Maintains and files transportation documentation.
• Assists with equipment retrieval and return to appropriate agencies.
• Works with fleet manager and on‑duty crews to coordinate and assist with fleet vehicle maintenance.
• Acts as liaison between ground crew and clinical management. Directs employees to management and/or other departments to encourage utilization of resources available.
• Provides guidance and information to staff regarding LFN operations, policies, and procedures.
• Review of employee timecards in coordination with the Clinical Manager.
• Create schedules and ensure adequate staffing in coordination with the Clinical Manager.
• Timely investigation of incidents involving assigned units or personnel, including filing of internal and external reports.
• Ensures maintenance of adequate levels of staffing, equipment, and medical supplies for field units.
• Supplies management in coordination with the Clinical Manager.
• Maintains communication with other departments including Communications Center and Fleet and Facility Maintenance.
• Prepares reports and manages projects as assigned by Clinical Manager, Director of Clinical Services, or Chief Clinical Officer.
• Encourages a favorable public opinion of LFN through personal contact with patients, community agencies and hospitals.
• Assists clinical education with crew task completion, driver training, and continuing education.
• Maintains a positive and inclusive workplace environment that aligns with LFN Standards of Conduct.
• Performs other related duties as assigned.

• Ensure…