Support Staff; Office Specialist

Initial Posting Date: 11/09/2026 Final date to receive applications: 11/16/2026 Agency:
Department of Human Services Salary Range: $3,515 - $4,738 Position Type:
Employee

Position Title:

Support Staff (Office Specialist
2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve.

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families.

Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

• Provide clerical and administrative support at the front desk of a busy Child Welfare office, supporting clients in person and on the phone.
• Support caseworkers, supervisors, and program staff.
• Maintain case files, process records requests, and ensure compliance with documentation, records retention, and confidentiality requirements.
• Enter and update client, family, service, medical, educational, and provider information in electronic case management systems.
• Respond to phone and in‑person inquiries, explain procedures, and assist clients, staff, and community partners.
• Coordinate referrals, background checks, records requests, and other documentation needed for casework activities.
• Research and verify parent, family, and tribal information; document findings and communicate results to caseworkers.
• Coordinate casework logistics, including transportation, equipment reservations, and communication with courts, correctional facilities, and community partners.

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR an associate degree in any field; OR an equivalent combination of education and experience.

• Experience performing front desk or reception duties, including assisting customers, providing information, and managing routine administrative tasks.
• Experience explaining rules, regulations, procedures, or program requirements to individuals, both verbally and in writing.
• Experience using Microsoft Outlook, Word, and Excel, as well as other computer systems, to enter, process, verify, and maintain accurate information.
• Experience organizing and prioritizing work, managing competing tasks, and meeting deadlines.
• Experience communicating calmly and de-escalating individuals in stressful or emotionally charged situations.
• Experience working effectively with individuals from diverse backgrounds and adapting communication to meet different needs.

Your work schedule will be Monday - Friday from 8 am - 5 pm PT on-site in Newport, OR; hours may fluctuate based on service needs. Remote opportunities will not be available. Travel may be required for training purposes. Your role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.

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