Pharmacy Technician Specialist- Retail

Summary: Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating and packaging medication and pharmaceutical supplies.

Assists the Pharmacy Technician Group Leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Act in accordance with the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibit a friendly, pleasant and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel.
• Respond to questions relative to cost and availability of medication and pharmaceutical supplies.
• Inform patients/customers, practitioners and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protect and maintain patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information.
• Enter pertinent patient/customer data into appropriate pharmacy systems to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co‑pay information.
• Collect and process payment for patient/customer transactions and assist patients/customers in resolving identified problems.
• Refer patient/customer questions concerning medications and drug interactions to the pharmacist on duty.
• Determine patient needs and facilitate referral to case management if required.
• Promote and facilitate available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
• Rotate to all applicable work assignments and work shifts as business need dictates and contingent upon demonstrated competency of necessary skills.
• Assume responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
• Prepare, formulate, and package medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
• Coordinate quality assurance activities for assigned areas of the pharmacy.
• Ensure medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature and sanitation.
• Participate in quality assessment and improvement activities and medication safety initiatives of the pharmacy.
• Utilize approved processes for reporting actual, prevented and near‑miss medication errors.
• Acknowledge and demonstrate professionalism for self and others.
• Perform other duties as assigned.

• High school graduate or equivalent degree.
• Completion of one to two…