Help Desk - Entry Security Clearance

Position: Help Desk - Entry with Security Clearance
McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities:

Excellent customer service, interpersonal, communication skills Excellent customer technical and product support Proficient in information technology and operations management Gather feedback for and implement continuous improvement Define test strategies including functional, non-functional, regression, automation, security, and performance testing Support special projects related to client support and operations related activities. Work with development teams to improve overall processes Work with external vendors as required Attend all meetings as applicable and provide necessary feedback when prompted Ability to work independently on problems and projects Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.

A general knowledge of Microsoft Office Applications General knowledge of computer hardware Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications. Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology Able and willing to learn new as well as existing technologies Be a contributing member of a Technical Team

Additional Requirements:

CompTIA Security+ CE 1
-3 years of Management Information Systems and Business Analytics Position requires U.S. Citizenship Eligible to obtain a security clearance with the US government; active security clearance preferred