Media Services Specialist

Salve Regina University, ranked as one of the most transformative colleges in the United States by Money Magazine, is a comprehensive Catholic University located in the scenic coastal community of Newport, Rhode Island. The University's commitment to academic success and personal discovery extends beyond its historic campus into a dynamic world where the application of higher thinking and skill are most valued.

Salve Regina offers bachelor's and master's degree programs, graduate certificates, and doctoral programs in humanities, international relations and nursing. Enrollment includes more than 2,600 undergraduate and graduate students from across the U.S. and around the world.

BASIC FUNCTION:

The Media Services Specialist I is an entry-level technical support position responsible for assisting with the operation, support, and maintenance of audiovisual, classroom, conferencing, and media technologies throughout the University.

Working under the direction of the Associate Director of Academic Support Services and in collaboration with other Information Technology staff, the Specialist provides first-level technical support for classrooms, meetings, events, presentations, and other University activities.

This position is designed to provide opportunities for continued learning and professional development in audiovisual technology, classroom technology, multimedia systems, and related information technologies. The successful candidate should demonstrate technical aptitude, initiative, strong customer-service skills, dependability, and a commitment to continuous learning.

Some evening and weekend hours will be required to support University events and activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical support for classroom, audiovisual, media, and conferencing technologies used throughout the University.
• Support the setup, operation, monitoring, and breakdown of technology and equipment used for classes, meetings, events, presentations, and special programs.
• Troubleshoot technology issues, resolve routine problems, document support activities, and
  ** escalate
  * * complex issues when appropriate.
• Assist with the maintenance, testing, inventory, installation, and replacement of classroom and audiovisual technology equipment and systems.
• Provide guidance and technical assistance to faculty, staff, students, and guests in the use of supported technologies.
• Collaborate with Information Technology staff and University departments to support teaching, learning, meetings, events, and other University initiatives.
• Maintain accurate documentation, support records, and instructional materials.
• Participate in training and professional development activities to expand technical knowledge and maintain awareness of evolving technologies and best practices.

OTHER

DUTIES AND RESPONSIBILITIES:

• Assist in maintaining an appropriate supply of commonly used audiovisual accessories, including cables, adapters, connectors, batteries, and related equipment.
• Assist with inventory, organization, deployment, and tracking of audiovisual and media equipment.
• Assist with video recording, basic multimedia production, editing, streaming, and related projects as assigned.
• Assist with maintaining equipment, inventory, warranty, and service information.
• Remain informed about developments in audiovisual, classroom, conferencing, multimedia, and related technologies.
• Provide assistance and guidance to student employees when assigned by the Associate Director.
• Perform other related duties as required.
• This position is classified as an "essential position". During the academic year, when students are on campus, employees who occupy an essential position ("essential personnel"), may be required to be on campus during emergencies, when work and/or classes have been cancelled. Essential personnel will be notified by their supervisor if they're required to be on campus during such emergencies.

LICENSES, TOOLS, AND EQUIPMENT:

• No professional license or certification is required at the time of hire.
• The employee will use computers, audiovisual equipment, classroom technology, hand tools, test equipment, videoconferencing systems, and other technology commonly used in an academic technology environment.
• Opportunities may be provided to pursue relevant industry training and certifications as part of professional development.

ENVIRONMENTAL CONDITIONS:

The incumbent is not substantially exposed to adverse environmental conditions.

REQUIRED…