Operations and Quality Manager Medical Imaging

Operations and Quality Manager Medical Imaging

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Under the general supervision of the Director, Diagnostic Imaging and in cooperation with the Chief Medical Director, the Manager is responsible for managing the clinical, operational and quality management activities of the department. Exercises critical thinking skills toward decision making which effectively addresses personnel management, use of resources, quality of services and fiscal management of medical imaging. Plans, directs and coordinates the work of assigned staff who participate in providing medical testing procedures and quality initiatives.

Maintains and monitors quality improvement plan and develops monitoring systems to assist leadership in identifying improvement opportunities and establishing priorities for the department. Is responsible to provide a high quality education program for incumbent staff. Supports designated student training program(s) for the department by assuring the training program meet compliance standards, policies and procedures outlined by various approving agencies. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

Instill Trust and Value Differences Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Coordinates and maintains a quality indicator program and arranges for changes in the department indicators along with the Medical Directors and the Managers of Medical Imaging. Coordinates reporting of quality indicators and communicates results. Interprets and implements quality assurance standards in the department to ensure quality care to patients. Reviews quality assurance standards, studies existing department policies and procedures, and evaluates effectiveness of quality assurance program.

Selects specific topics for review, such as problem procedures, high volume cases, high risk cases, etc. Leads various projects for process improvement. Compiles statistical data and writes reports summarizing quality assurance findings. Provides input in the planning and development of goals for the department. Actively participates in developing and supporting policies and procedures for the department. Advises and assists as needed on overall department policy development.

Interviews and makes decisions regarding new hires in a manner that supports guidelines established by Brown University Health Human Resources and the Diagnostic Imaging Director. Works with newly hired personnel to train, orient and assign work to fit the new employee’s needs. Evaluates new personnel during the probationary period and determines the individual’s skill levels and potential for permanent employment.

Researches information required to prepare departmental budgets. Determines and recommends expenditure priorities, relative to anticipated demand for services, to Department Director. Evaluates the day‑to‑day operational dynamics of the department with respect to efficiency of staff and quality of services. Uses resources and makes operational changes as necessary to optimize resources measured against demands for timely, high quality services. Recognizes operational and staffing issues early in their development and takes timely, appropriate corrective action.

Establishes appropriate priorities to resolve problems in the section. Updates and advises the Department Director on how problem situations may be addressed. Evaluates the performance of assigned staff. Sets performance standards for the department in conjunction with evolving department philosophies and expectations. Initiates effective employee counseling while supporting basic HR policies and procedures. Develops work…