Sr. Director, Americas Advanced Oncology Solutions; AOS) Professional Services

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Our inclusive and collaborative environment fosters a diverse Americas community where individuals are empowered to grow professionally while delivering meaningful impact for customers across Canada, the United States, and Latin America.

The Head of Americas Professional Services, Advanced Oncology Solutions, provides strategic leadership and operational ownership for the delivery of professional services across Canada, the United States, and Latin America. This role is accountable for defining and executing the Americas professional services strategy in alignment with global direction, while ensuring country- and market-specific regulatory compliance, market relevance, and consistent, high-quality service delivery.

This leader drives end-to-end execution of professional services, including the implementation of standardized workflows and customer-facing solutions that support product adoption, utilization, and effective change management. The role partners closely with Americas regional and market leadership teams across Canada, the United States, and Latin America to oversee complex customer engagements, optimize delivery operations, and drive measurable outcomes across customer satisfaction, clinical and operational excellence, and revenue growth.

• Americas Strategy & Leadership
  Define and execute the Americas Professional Services strategy, aligned with corporate objectives and the distinct market priorities of Canada, the United States, and Latin America. Translate global frameworks into scalable operating models and execution plans that address country-specific regulatory, commercial, cultural, language, and customer requirements across the Americas. Represent Americas Professional Services in global governance forums, contributing insights, priorities, and best practices from Canada, the United States, and Latin America.
• Regional Delivery, Collaboration & Partnership
  Lead end-to-end professional services delivery across Canada, the United States, and Latin America, balancing regional consistency with local customer, cultural, language, commercial, and regulatory needs. Serve as the primary Americas liaison to Sales, Marketing, Project Management, Clinical Services, Education, Applications, Service, and other applicable functions, ensuring appropriate alignment across Canada, the United States, and Latin America. Partner cross-functionally and with market leaders to align go-to-market strategies, manage escalations, and ensure seamless customer lifecycle transitions across the Americas.
• Customer Engagement Oversight & Adoption
  Provide executive oversight for large, complex, and strategic customer engagements across Canada, the United States, and Latin America. Ensure effective implementation of solutions that drive adoption, utilization, and sustainable customer outcomes. Act as the senior escalation point for critical delivery, quality, and adoption risks across the Americas, ensuring timely resolution and appropriate coordination with country and regional stakeholders.
• Operational & Financial Excellence
  Own Americas professional services performance, including budgeting, forecasting, capacity planning, resource utilization, and market-level performance across Canada, the United States, and…