Sales Associate

Job Description - SALES ASSOCIATE flexible (2500033Y)

2500033Y

United States - Rhode Island - Newport

Newport Pay Range : 15.00 +DOE

As a sales associate you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers and STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
• Maintain store appearance.
• Cross‑sell products and know the store layout.
• Make suggestions to customers about the latest trends and current promotions based on their individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specs.
• Process transactions using a Point‑of‑Sale system, handling cash, discounts, gift cards, credit cards, debit cards, and counting money accurately.
• Complete various forms of paperwork, reports, and reconciliation.
• Be the keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Adhere to the assigned work schedule; complete work assignments accurately and completely.
• Perform other duties as assigned.

• Basic knowledge of products and merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating instructions, and procedure manuals.
• Ability to communicate effectively with customers, peers, and management, including on the telephone with proper etiquette.
• Basic math functions: addition, subtraction, multiplication, and division.
• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independently of direct supervision.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. The role requires lifting at least 25 lbs., and up to 50 lbs. in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.

• Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
• High school graduate or equivalent preferred.
• No experience required.

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.