Store Leader, Fashion Mall

As Store Leader, the role is the strategic visionary and business owner for the store, ensuring every fan interaction delivers a moment of WOW. The Store Leader is accountable for the entire store ecosystem, from driving commercial results to positioning the store in the market through a community-driven environment and an individualised, elevated customer experience. Reporting to the Area Leader on the Retail team, the role moves the business forward with an entrepreneurial spirit and maintains premium standards across store operations and the fan journey.

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behaviour for future success.
• Create business strategies that drive operational excellence, profitability, and team productivity.
• Partner and execute a comprehensive community engagement programme that drives local brand energy while maintaining an individualised and elevated premium experience.
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix, and premium operational execution across the floor.
• Lead and build an effective team by prioritising strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability.
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team.
• Plan and oversee training facilitation programmes that equip the team to deliver the WOW and master all operational management topics.

• 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand.
• Expertise in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty.
• High emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership.
• An entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment.

• Typical cash compensation range for this position inclusive of base and bonus based on store performance: $106,200 - $112,500.
• Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits.
• Industry leading PTO package.
• Competitive 401k program.
• 11 paid US holidays.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.

The team believes in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences.