Practice Manager-Dual Site

Location:
Newquay and St. Austell (multi-site) Salary:
Starting at £35,700.00 Closing Date: 6th March 2026

Smile Together is growing our clinical team and developing services across Cornwall. As an employee‑owned social enterprise, we reinvest profits to improve oral health and deliver meaningful community impact. We are seeking a dynamic Practice Manager to lead motivated dental teams delivering a diverse range of services from routine NHS and private dentistry to orthodontics, special care, minor oral surgery, and unscheduled care.

Are you passionate about helping others and making a real difference? Do you want to be part of a team where your work truly impacts your community, the environment, and the future of healthcare? Then Smile Together is the place for you!

You will oversee day‑to‑day practice operations, drive high‑performing, engaged teams, and ensure a gold‑standard patient experience. You will champion safety, compliance, and quality across clinical and operational areas, while supporting service growth, operational efficiency, and continuous improvement. Acting as the CQC Registered Manager for your sites, you will provide clear leadership, develop team development, and embed a culture of excellence and patient‑centred care.

• Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
• High‑quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
• Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.
• Create a supportive, inclusive and motivated working environment across all Smile Together locations.
• Provide clear leadership that encourages innovation, accountability and excellent patient care.
• Lead by example with behaviours aligned to Smile Together's vision, mission and values.
• Ensure safe day‑to‑day operations across sites including infection prevention and control, decontamination procedures (HTM 01‑05), health and safety and security.
• Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.
• Build high‑performing clinical and non‑clinical teams that achieve service and revenue performance targets.
• Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.
• Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.
• Support professional development and capability building and lead structured induction processes.
• Manage individual and team performance in line with policies, values and behaviours.
• Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.
• Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.
• Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.
• Manage controllable budgets including consumables, equipment, repairs and workforce‑related costs.
• Maintain accurate management, governance and compliance reporting.
• Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.
• Support teams to deliver a gold‑standard patient experience and meet FFT satisfaction KPIs.
• Promote a culture of continuous improvement based on patient feedback and service priorities.
• Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.
• Ensure UK GDPR and Information Governance compliance for all patient and staff data.
• Collaborate with the Marketing and Communications team to promote services and community impact.
• Oversee day‑to‑day practice operations, addressing clinical and operational issues promptly.
• Drive practice growth through excellent patient care, team engagement and service development.
• Work with the Service & Commercial Manager on…