Supervisor, Retail, Retail Associate​/ Customer Service

This is Millets. Made for Adventure. Built for Everyone

Millets has always been about making the outdoors part of everyday life. From family walks and weekend camping trips, to first hikes and fresh‑air escapes, we’re here to help people get outside — easily, confidently and without fuss.

We offer practical, reliable kit always at great value, chosen to work for real life outdoors. The kind of gear you can trust, whether you’re just starting out or getting back to what you love.

Our teams are friendly, down‑to‑earth and ready to help. We believe in being approachable, sharing knowledge simply, and making sure everyone feels welcome. If you enjoy helping people take their next step outside — big or small — you’ll feel right at home at Millets.

This is your moment. This is Millets. Are you in?

At Millets, we’re here to make the outdoors accessible for everyone — from everyday walks to weekend adventures. As a Supervisor, you’ll play an important role in supporting the day-to-day running of the shop floor and helping deliver a friendly, helpful in-store experience for every customer.

You’ll lead by example, supporting daily operations, guiding colleagues during each shift, and helping maintain strong service and presentation standards. With energy, organisation, and a passion for great customer service, you’ll help keep the store welcoming, well‑stocked, and running smoothly.

If you’re ready to take the next step in your retail career, support your team, and grow your leadership skills in a fast‑paced environment, this is your opportunity to make an impact.

Hourly Rate - £13.06

As a Supervisor at Millets, you play a key role in supporting the smooth running of the shop floor and delivering a high standard of customer service. You lead by example, guide colleagues during each shift, and help maintain strong levels of service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

• Deliver excellent service by supporting customers, answering queries, and ensuring the team creates a welcoming in‑store experience.
• Support sales performance by maintaining strong service levels, using in‑store tools to access the full product range, and assisting with effective product placement.
• Maintain visual and operational standards by keeping the shop floor clean, organised, and easy to shop.
• Assist with daily operational duties including opening and closing procedures, cash handling, and supporting accurate till operations.

• Previous supervisory or team leader experience in a fast‑paced retail or customer‑facing environment.
• Strong communication skills with the confidence to guide and support colleagues.
• Good attention to detail, with the ability to maintain high standards in service, presentation, and store operations.
• Passion for retail and an interest in outdoor products, with the ability to represent the Millets brand.

• Energetic, hands‑on team player who thrives in a busy store environment.
• Confident problem‑solver with strong customer service skills.
• Interest in visual merchandising and product presentation.
• Positive, supportive approach with a strong team‑focused mindset.

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate diversity and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute.

As part of our growing business, you’ll be encouraged to focus on what matters most: supporting your team, understanding your customers, and delivering great results. We’re always looking for people who want to learn, grow, and make a positive impact every day.

We know our employees help make Millets what it is today and, in return, we offer some great benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities
• Access to Apprenticeships and accredited qualifications