Office Supervisor

Key Responsibilities Weighbridge Operations

• Supervise daily weighbridge activities for incoming and outgoing vehicles.
• Supervise activities across both sites, ensuring all vehicles and loads are weighed and logged on time.
• Ensure accurate recording of weights, waste types, customer details, and transport documentation.
• Monitor and maintain weighbridge software and reporting systems.
• Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.
• Resolve discrepancies relating to weights, tickets, or customer accounts.
• Coordinate vehicle flow and communicate with site operations teams.

• Manage office administration procedures and ensure records are maintained accurately.
• Prepare daily, weekly, and monthly operational reports.

• Supervise and support weighbridge operators and administrative staff.
• Provide training and guidance on company procedures and compliance requirements.
• Monitor staff performance and promote a positive working environment.
• Organise staff rotas, holidays, and daily workload allocation.
• Help balance workloads across the team, stepping in to support operations when priorities change.

• Act as the main point of contact for customers, drivers, and suppliers.
• Handle customer queries, complaints, and service requests professionally.
• Maintain strong working relationships with contractors and transport providers.

• Monitor data entry and movement records, checking for accuracy and resolving any issues quickly.

• Coordinate and prepare customer waste releases, keeping a close eye on contract deadlines.
• Send customers all required documentation, including weighbridge tickets, packing lists, and supporting photos where needed.
• Act as the main point of contact for customer queries, ensuring a smooth and helpful service from start to finish.

• Experience working in a busy, fast‑paced weighbridge or similar operational environment.
• Strong admin and data accuracy skills, with confidence managing paperwork and records.
• A team‑first attitude with the ability to train and support others.
• Comfortable coordinating customer communication and releases within deadlines.
• A practical and organised approach to scheduling and daily operations.
• Experience with in the waste management, recycling, environmental services, or sustainability sector.

Attractive

• Paid holidays
• Free Life Assurance
• Free On‑site car parking
• Company Pension Scheme
• Healthcare Plan
• Canteen Facilities
• Employee Perks Card
• Career Development Opportunities
• Free Work Gym

Re‑Gen is an equal opportunities employer who employs a workforce with members from all sections of the community and is committed to appointing candidates purely based on merit.

Final date to receive applications Tuesday 23rd June, 2026 at 12:00 am