Operations & Business Support Manager

We are seeking an organised, proactive, and commercially minded Operations & Business Support Manager to join our growing business.

This is a key hands‑on role within the company, working closely with the Managing Director to support the day‑to‑day operations of the business, improve internal systems, assist with customer coordination, and help ensure the smooth running of all operational activities.

The ideal candidate will be highly organised, capable of managing multiple responsibilities, and confident working in a fast‑paced SME environment.

• Support the day‑to‑day running of the business and office operations
• Coordinate administrative and operational activities across the company
• Assist with customer enquiries, quotations, and sales support
• Maintain strong communication with customers, suppliers, and service providers
• Assist with purchasing, supplier coordination, and order management
• Support invoicing, banking administration, and general financial processes
• Liaise with external accountants and other business partners
• Maintain accurate operational records and reporting systems
• Help improve internal procedures and operational efficiency
• Provide direct support to the Managing Director across various business functions

• Previous experience in an operations, business support, office management, or similar role
• Strong organisational and multitasking abilities
• Excellent communication and customer service skills
• Good commercial awareness and problem‑solving capability
• Ability to work independently and take initiative
• Strong IT and administration skills
• Professional, reliable, and adaptable approach
• Experience working within an SME or fast‑paced business environment
• Knowledge of purchasing, supplier management, or finance administration
• Experience supporting sales or customer account management
• Familiarity with operational reporting and process improvement

• A key role within a growing and evolving business
• Opportunity to work closely with senior management
• Supportive and collaborative working environment
• Long‑term career progression opportunities
• Competitive salary based on experience