Customer Support and Onboarding Assistant

Customer Support and Onboarding Assistant

POCKET BOX LTD is looking for a Customer Support & Onboarding Assistant to support our customers throughout their journey with our platform. This role focuses on helping new customers get set up, providing basic training, and responding to customer queries to ensure a smooth and positive experience.

• Supporting new customers with account setup and onboarding.
• Delivering basic customer training via phone, email, or online tools.
• Responding to customer enquiries and resolving common issues.
• Acting as a first point of contact for customer support queries.
• Escalating more complex issues to the appropriate team member.
• Maintaining accurate customer records and notes.
• Identifying recurring customer issues and feeding these back to the team.

• Strong verbal and written communication skills.
• Good organisational skills.
• Comfortable using computers, email, and online systems.
• Previous customer service or support experience.
• Familiarity with CRM or customer support systems.
• Interest in software, technology, or digital platforms.

The Employer is POCKET BOX LTD.

Job Start Opportunity - Working Hours Information:

• Standard
  
  Hours:
  
  up to 25 hours per week.
• Flexible/Reduced
  
  Hours:
  
  May be available upon approval by a Work Coach.
• Additional
  
  Hours:
  
  The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
• The job advert may end before the closing date if requested by the employer.

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on .

Vacancy  
• Job Sector:
Secretarial and Administration, Customer Service and Call Centre
• Area:
Co Down
•

Location:

Newry
• Salary: 16-17 £ 7.55, 18-20 £ 10.00, 21 plus £12.21 per hour
• No. of vacancies: 1
• Contract Type:
Temporary
• Weekly hours: 25
• Published date: 05/02/2026
• Closing date: 18/03/2026
• Worktime: 10am to 3pm, Monday to Friday.

Area:
All of Northern Ireland
Closing date: 13 Feb 2026