Customer Service Advisor

CUSTOMER SERVICE ADVISOR

Customer Service

Full Time, Permanent, 36 hours per week, working over 4 days

Newry

Customer Service Manager

CSA/02/26

We are looking for a Customer Service Advisor to join our team. This role involves working together as part of a fun and rewarding team supporting our customers with queries over the phone and via email ensuring they are provided with the highest quality of customer service.

• Processing incoming calls and emails from customer and other stakeholders.
• Taking Sales Orders over the telephone and via email.
• Liaising with customers regarding orders and resolving any queries.
• Processing customer orders using our ERP System, Intact.
• Checking stock levels and assessing the validity of orders.
• Providing excellent customer service.
• Liaising with other department within MyLife Bathrooms including the Area and National Sales Managers, the Operations Director, and Warehouse Managers.
• Assisting with continuous improvement initiatives within the department.

• Excellent verbal and written communication skills that allow you to help inform and advise our customers and colleagues clearly and effectively.
• Excellent organisational and time management skills.
• The ability to be resourceful and anticipate our customers needs.
• Proficient in Microsoft Office packages including Outlook and Word.
• Excellent attention to detail and accuracy in work.
• Take pride in their work and have a willingness to learn and can do attitude.

• Experience in a similar role.
• Experience working with ERP/CRM system.
• Experience in the bathroom industry.

Training will be provided.

Inbound Customer Service Communication Skills Organisational Skills

• Competitive Salary
• Four Day Working Week
• Life Assurance
• Health Cash Plan
• On Site Parking
• Employee Discount