Customer Service Executive

We are recruiting for a Customer Service Executive to join our IRE WW Customer Service team in Newry reporting to the Customer Service Team Leader. This is a customer-focused role responsible for managing the complete customer order journey, from order processing through to delivery, while providing an excellent level of service at all times. The successful candidate will act as a key point of contact for customers, handling enquiries and complaints, processing sales orders and credits, and liaising with internal departments including Sales, After Sales, Production, Transport and Scheduling to ensure customer requirements are met efficiently and professionally.

Key Responsibilities:

Handle incoming customer calls and enquiries. Process sales orders, credits and related administration. Manage customer information using internal systems. Resolve customer queries and complaints in a timely manner. Maintain regular communication with customers throughout the order process. Coordinate with internal teams to ensure on-time order fulfilment and delivery. Support customer satisfaction initiatives and KPI achievement. Assist with outbound customer contact and delivery notifications.

Communication with merchants Logging and maintaining live quotations Assisting the external sales team Maintaining the sales inbox

Essential Criteria :
Proven customer service experience in a fast-paced environment.

Experience of sales order processing. Previous sales experience. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Ability to work independently and as part of a team. Proficient in Microsoft Office and Sage. Five GCSEs (or equivalent), including English and Maths. This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service and building strong customer relationships.

About Us:

Kingspan Water & Energy At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.

Why Kingspan? Career Growth:
Access to career development programs and internal job opportunities for personal and professional advancement. Shift pattern:

A rotating 3-week shift pattern of week of 36:15 hours (Days), 47:30 hours (Days & Nights) and 36:15 hours (Nights). Training & Development:
Ongoing training to enhance your skills and qualifications in your role. Mentorship:
Receive support and guidance to help you progress in your career. Team Culture:
Be part of a collaborative, supportive, and inclusive team environment. Health & Wellness Benefits:
Discounted gym memberships, eye tests, and access to virtual health services. Financial Security:
Attractive pension plans and life assurance up to four times your salary. Employee Perks:
Employee discounts, Bronze Health insurance, Cycle to Work Scheme, referral bonuses of £1000, and more. Join Us Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.

Skills:

Order processing and sales administration Quotation Preparation Sales Reporting Benefits:
Group Life Assurance Pension Fund Parking Paid Holidays Laptop Performance Bonus